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Customer experience is vital.

Meet VitalCX.

We handle and automate the operational work that sits between patients and care teams, including: scheduling, triage, referrals, outreach, medical records, and revenue cycle management. Because delivering timely, coordinated care at scale, is vital to your business.

Our Partners

The Only Global Healthcare Experience Platform

VitalCX is a Healthcare Experience Platform (HXP) that brings visibility, coordination, and accountability to every interaction—turning operational reliability into better patient experiences.

Access & Engagement

The front door to your healthcare experience.

  • Appointment scheduling services
  • Triaging services
  • Comprehensive patient outreach

Improves access, reduces delays, and keeps patients informed at every step.

Care Operations

The operational backbone behind beautifully orchestrated care.

  • End-to-end referral process management
  • Medical records handling

Prevents breakdowns across teams and ensures care moves forward without friction.

Financial & Service Operations

Where experience, trust and continuity intersect.

  • Revenue cycle and billing process management
  • Patient and provider service support

Resolves issues faster, reduces friction, and protects financial integrity.

Platform Intelligence

One system that connects it all.

  • Automation and orchestration across services
  • Real-time visibility and oversight
  • Built-in compliance and security

Ensures every service works as one coordinated experience
—at scale.

Vertical arrangement of blue capital letters V, C, and X on a transparent background.

Who We Serve

Patients and care teams are doing their best within systems that make an already difficult experience harder than it needs to be. We exist to change that. These principles guide how we design our solutions, how we work, and how we show up every day.

Healthcare Systems

Supporting large, complex organizations by managing high-volume access, care coordination, and service operations at scale.

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Healthcare Clinics

Helping clinics streamline access, scheduling, and patient communications so care teams can stay focused on quality care.

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Multi-Specialty Organizations

Managing the operational complexity of referrals, records, and patient interactions across specialties.

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Thoughtfully-designed. Seamlessly delivered.

Every interaction is guided by defined workflows, monitored for quality and compliance, and continuously optimized through analytics and feedback loops. This ensures experiences are not just delivered—but improved over time.

The Result

Experiences that feel seamless to patients, sustainable for teams, and measurable for organizations.

GraceAI is intelligent technology purpose-built for healthcare—trained by experts, guided by human-centered design, and embedded into every experience we deliver.

Grace enables:

Backlog resolution and monitoring

Status updates and follow-ups

Duplicate task prevention

Resource allocation support

See the results
Natasha Z.
Authorization Specialist
Geetika A.
Referral Coordinator
Joseph J.
Patient Experience Lead
Natasha Z.
Authorization Specialist
Geetika A.
Referral Coordinator
Joseph J.
Patient Experience Lead
Natasha Z.
Authorization Specialist
Geetika A.
Referral Coordinator
Joseph J.
Patient Experience Lead
Natasha Z.
Authorization Specialist
Geetika A.
Referral Coordinator
Joseph J.
Patient Experience Lead
Natasha Z.
Authorization Specialist
Geetika A.
Referral Coordinator
Joseph J.
Patient Experience Lead
Natasha Z.
Authorization Specialist
Geetika A.
Referral Coordinator
Joseph J.
Patient Experience Lead
Hillary T.
Something Expert
Sam B.
Workflow Optimization Manager
Arjun B.
Care Liaison
Lupita D.
Revenue Cycle Specialist
Hillary T.
Patient Experience Lead
Sam B.
Workflow Optimization Manager
Arjun B.
Care Liaison
Lupita D.
Revenue Cycle Specialist
Hillary T.
Something Expert
Sam B.
Workflow Optimization Manager
Arjun B.
Care Liaison
Lupita D.
Revenue Cycle Specialist
Hillary T.
Something Expert
Sam B.
Workflow Optimization Manager
Arjun B.
Care Liaison
Lupita D.
Revenue Cycle Specialist
Hillary T.
Something Expert
Sam B.
Workflow Optimization Manager
Arjun B.
Care Liaison
Lupita D.
Revenue Cycle Specialist
Hillary T.
Something Expert
Sam B.
Workflow Optimization Manager
Arjun B.
Care Liaison
Lupita D.
Revenue Cycle Specialist

Better Customer Experience = Better Business

Better customer experiences don't just feel better—they perform better.  See how our results keep adding up.

95%

of available appointments
booked

15%

reduction in patient no-shows

75%

increase in additional revenue collected

100M

projected in annual savings*
Schedule a consultation

The Difference is Vital.

AI-Only Platforms

Engagement
Tools

Traditional
BPOs

End-to-end experience ownership
Dedicated named owner
Root-cause operational consulting
Best-practice workflow design

Limited

Informal

Learn management discipline
Human + AI hybrid model
Accountability across systems
Outcomes vs. activity reporting

Limited

Limited

"Working with VitalCX has greatly improved our call center. They have helped reduce hold times, making it easier for patients to get the help they need quickly. VitalCX ensures calls are handled with care and professionalism, providing world-class service that leaves patients feeling supported and valued. Their teamwork and dedication have strengthened our processes, making patient interactions smoother and more efficient."

Lily Gonzalez
Patient Navigation Manager, Kaweah Health Clinics

"Since partnering with VitalCX Westside Family Healthcare has seen measurable improvements across our operations. VitalCX now serves as the first point of contact for five medical sites, supporting scheduling, dental services, lab results, and enrollment needs. With 99,000+ calls answered and nearly 19,000 appointments scheduled year-to-date, abandoned call rates dropped from 38% to 6.5% and average speed of answer improved significantly. Their professional bilingual team scaled quickly to meet our needs and has been a critical partner in improving patient access and experience.”

Westside Family Healthcare

"We made the decision to outsource a portion of our call center positions to VitalCX and have not regretted it! Before, we were experiencing significant challenges with answering our phones. Our centralized call center was difficult to operate before the pandemic, but critical staffing shortages and other issues only became more pronounced since the onset of the pandemic. We had been using temporary agency staff to fill the gap but this was very costly and often inadequate."

Sarina Brady
COO, Visiting Nurse Association of Central Jersey Community Health Center

"Referrals is one of the most tedious things that we do in our health centers. For years we really struggled with keeping up on referrals and keeping the department staffed. Outsourcing can be very scary for a lot of people. You’re handing over the reins to somebody else and you feel like you’re going to lose control. But if you do your homework up front, you make sure you select a good partner. What we gained most importantly was improved outcomes for patients and improved access for patients. The biggest lesson I learned, because I was probably the one that was most skeptical of doing this, is that it can be done if you do it the right way."

Justin Preas
President & CEO, United Health Centers

Let's talk healthcare customer experience

Tell us where complexity shows up in your patient journey, and we'll show you how VitalCX can help drive compliance, coordination and care across your organization.

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